Posted by malcontent on July 06, 2001 at 09:49:18:
In Reply to: Alltell Wireless' Phone Service posted by Dave on May 25, 2001 at 01:57:28:
C'mon! Sprint is no better. I have Sprint and can never reach anyone in "customer service"!
A couple of weeks ago they changed the frequency of towers in my area and didn't tell anyone... Now everyone with a Sprint phone has to go to a Sprint store located miles from this neighborhood. What service! I live in a large urban center and do not drive often because everything is in walking distance. There is a Sprint store 5 blocks from me -- but they don't provide the service that all of the phones in my neighborhood need!
And there are penalties for changing your service with Sprint during the contract period -- the cost can be $150!
I have never had a good experience with Sprint! First they sold me the wrong phone. Then they charged me a $30 phone change fee the next day when I took the phone back. Their service fails all the time -- especially at the university I attend (it's 10 blocks from my home -- just walking distance from downtown!)
I'm shopping for other plans but they're all basically the same -- crooked as hell. It's unfortunate that Sprint has cornered the market because it allows them to treat customers with outright disrespect.
Answer this: If Sprint makes changes to the monthly service I purchase from them, isn't it THEIR responsibility to ensure that my phone works?
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